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Patient Statements + Lockbox

Maximize collections with smarter patient statements

Patient statements can be a huge burden on your team’s time and resources. Although 68% of patients prefer to pay their medical bills electronically, approximately 90% of providers rely on paper processes.

With Patient Statements + Lockbox from Waystar, you can make paper processes more efficient and expand your digital options to reduce costs and manual labor while increasing collections.
Find out how

What makes Waystar different

Create a tailored patient payment experience

Meet your patients where they are with customized print and digital statements. For paper statements, our single-cost pricing offers color print, customized and updated templates and return address scrubbing.Waystar’s advanced rules engine enables your team to choose the conditions of how and when to send paper statements to your patients for the greatest likelihood of faster, fuller payment.

By taking an omni-channel approach to patient statements, you can increase collections, reduce A/R and mitigate bad debt.

  • Personalize engagement with outreach for the right person, at the right time, with the right approach
  • Text, email + print delivery of statements and reminders
  • Patients can easily, view + pay bills anytime and anywhere
  • One-time payment or self-service payment plans
  • Credit cards maintained on file

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The smart, simple way to help patients pay

Waystar’s lockbox functionality means fewer hours spent opening mail, checking storage, making bank-runs and posting into your accounting system. And you’ll help patients better manage their end of the process with a swifter, more efficient payment process. Manage your bill volume at scale with automated statements, address anomaly detection and correction and multi-channel patient engagement. Staff and patients will benefit from:

  • Easy-to-read print statements
  • Cataloged online staff assistance for billing inquiries
  • NCOA & CASS verification
  • Templates for collection letters, pre-registration info and coupons
  • Secure paper check conversion to electronic transactions
  • A reduction in administrative time and costs
  • Quick, electronic deposits directly to bank account
  • Cost reduction for paper statements
  • Reduced risk of lost or stolen mail

Send text statements. Get paid faster.


of payments made directly from text statements within the first hour

Succeed in the new patient-pay landscape

In addition to Patient Statements + Lockbox, Waystar offers complementary solutions that can help your team track, manage and collection patient payments. Explore the solutions below to find out how much more you can get out of Waystar.

Complementary SOLUTIONS

Patient Payments + Portal  |  Advanced Propensity to Pay  |  Patient Estimation | Agency Manager

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Transform your patient statements with Waystar

Fill out the form below to speak with a Waystar expert about Patient Statements + Lockbox and how we can work together to help your organization get paid more quickly and in full. We look forward to talking with you!